Do you need to contact Citibank customer service for help with an issue? Then let’s see how you can get support from Citibank.
Citibank is the consumer division of Citigroup, a financial services conglomerate. The bank has 2,649 locations in 19 different countries. New York, Chicago, Los Angeles, San Francisco, Washington, D.C., and Miami are the six largest metropolitan areas in the United States.
How to Contact Citibank Customer Service
You can contact Citibank customer service through many ways like the official website, Social media, Phone calls, Mailing, Branch near you, etc. For getting help quickly, all the possible Citibank support systems are discussed below.
Note: Your card or account number will be required to get support for your Citibank account or card. Citibank accepts calls made via relay.
Support Hours of Citibank Customer Service
You can get Citibank customer service support physically by visiting the nearest branch during their working hours. The working hours of Citibank are
- Monday- Friday : 9am to 5pm
- Saturday: 9am to 2pm or 10am to 2pm
- Sunday: Day Off
How to Contact Citibank Customer Support Quickly
You can contact Citibank customer service via their official Website, Social Media, Email, or Phone numbers.
- For 24/7 customer service with checking, savings, and loan accounts: Call 800-374-9700
- For account-specific customer care, dial the phone number on the back of your card
- For international customer service, call 210-677-3789
- Call 800-274-6660 for quick assistance if you suspect any fraud.
Citibank Customer Service: Contact Numbers List
Banking
- Online Banking Support: 1-800-374-9700
- Apply for an Account & Check your Application Status: 1-800-745-1534
- General Support & Servicing :1-888-248-4226 & 210-677-3777 (from outside the U.S.)
Personal Loans
- Servicing & Support : 1-800-685-0935
Citi Cards.
- General Support & Servicing: Call the number on the back of your card.
- Apply for a Credit Card & Check your Application Status: 1-888-201-4523
- Apply for a Costco Credit Card & Check your Application Status: 1-877-343-4118
Mortgage & Home Equity
- New first mortgage or refinance: 1-800-248-4638
- Servicing (Cenlar FSB) : 1-855-839-6253
- Servicing for Citi Private Bank Customers (Cenlar FSB) : 1-855-839-6250
Small Business Banking
- Servicing & Support : 1-877-528-0990
Retirement Services
- General Support & Servicing: 1-800-695-5911
Global Executive Banking – International Personal Bank U.S.
- General Support & Servicing : 1-866-213-0890 & 1-813-604-3290(from outside the U.S)
International Personal Banking – International Personal Bank U.S.
- General Support & Servicing : 1-800-568-8555 & 1-813-604-3000(from outside the U.S)
Citigold Banking
- Online Banking Support: 1-866-405-4036
- Apply for a Citigold Account & Check your Application Status: 1-888-967-8200
Citigold International – International Personal Bank U.S.
- General Support & Servicing: 1-866-637-9042 & 1-813-604-3006(from outside the U.S.)
Citigold Private Client International – International Personal Bank U.S.
- General Support & Servicing (from outside the U.S.): 1-877-309-0914 or 1-813-604-3080
Business Banking
- CitiBusiness Online Support: 1-800-285-1709
- Citi Online for Small Business: 1-855-505-2484
- General Support & Servicing (from outside the U.S.): 210-677-3790
Private Bank
- General Support & Servicing :1-800-870-1073 & 1-210-677-3781(from outside the U.S.)
- Citi Private Bank Online Technical Support: 1-877-836-9132
- Citi Private Bank CitiBusiness Accounts: 1-866-513-7802
- Mortgage Servicing – Cenlar: 1-855-839-6250
Note: For more Numbers, you can visit here.
Citibank Customer Service Mailing Address
Citigold Client Services
- U.S. Service Center
- Attn: C.G.S.
- P.O. Box 769007
- San Antonio, TX 78245-9966
Citi Personal Wealth Management
- 111 Wall Street
- New York, NY 10043
Citibank Client Services
- U.S. Service Center
- Attn: C.P.S.
- P.O. Box 769007
- San Antonio, TX 78245-9966
Citigold Private Client Services
- Citigold Private Client Services
- Attn: C.P.C.S.
- P.O. Box 769003
- San Antonio, TX 78245-9003
Citi International Financial Services
- Citi International Financial Services LLC
- P.O. Box 70263
- San Juan, Puerto Rico 00936-8263
Payments by Regular Mail
- P.O. BOX 9001037
- Louisville, KY 40290-1037
Overnight Delivery / Express Payments
- Citibank Express Payments
- 6716 Grade Lane
- Building 9, Suite 910
- Louisville, KY 40213
General Correspondence
- Citibank Customer Service
- P.O. Box 6500
- Sioux Falls, SD 57117
Payments by Regular Mail for the Costco Anywhere Visa Cards
- PO Box 78019
- Phoenix, AZ 85062-8019
New Mortgage Inquiries
- Citibank, N.A. MC 2197 BSC
- P.O. Box 6205
- Sioux Falls, SD 57117-6205
Notice of Error, Request for Information, or Qualified Written Request
To submit a written Notice of Error, Request for Information, or Qualified Written Request, it must be sent to the following designated address:
If you receive statements from CitiMortgage
- CitiMortgage, Inc.
P.O. Box 6728
Sioux Falls, SD 57117-6728
More Information
If you receive mortgage statements from Citibank, N.A.
- Citibank, N.A.
P.O. Box 760937
San Antonio, TX 78245-0937
More Information
If you receive mortgage statements from Cenlar
- Please contact Cenlar at 1-800-223-6527 or online at www.loanadministration.com for more information on how to submit this type of request.
Make a payment by regular mail
- (For properties in AK, AR, CA, CO, HI, ID, MT, NE, NV, NM, ND, OR, SD, UT, WA, WY, and Guam)
Central Loan Administration and Reporting
P.O. Box 54040
Los Angeles, CA 90054-0040 - (For all other properties)
Central Loan Administration and Reporting
P.O. Box 11733
Newark, NJ 07101-4733
You have to write your account number on your check.
Make a payment by overnight delivery
- Central Loan Administration and Reporting
425 Phillips Boulevard
Ewing, NJ 08618
You have to write your account number on your check.
Citibank Customer Service Email Address
Citibank does not have an email address for customer care. Citibank would never send you an email requesting personal or account information or asking you to click a link to verify your identity.
If you get any suspicious or phishing emails then report them to spoof@citi.com. For getting detailed information about the Citi security center please visit here.
Citibank Customer Service: Make an Appointment
You can schedule an appointment to meet with a Citibank banker.
Citibank Customer Service: Online Live Chat
If you want to contact a Citibank customer representative online, then you have to send a secure message privately through Live Chat
Visit Citibank Near Me
Citibank has around 2,649 branches in 19 countries, and more than 65,000 ATMs now. So you can quickly locate the nearest Citibank branch by searching Google Maps or visiting the Citibank website. Let’s see the ways to find a Citibank near you.
By website location feature
To find a Citibank branch or ATM just visit the Citibank locator here. To find a Citibank branch or ATM just visit For getting started you need to enter a zipcode or an address or a city or a state.
You can search Citibank ATM or Branch from here also.
Using Google Map
Also, you can use Google maps to find a Citibank ATM or Branch near you. Just open your google map and search for Citibank ATM or Citibank Branch
Similar: Citibank Near Me: ATMs, Branch & Locations
How to Connect with the Citibank on Social Media
If you want to connect with Citibank on social media then visit the below social media sites and get connected for getting help in the future.
FAQs on Citibank Customer Service
Does Citibank have 24/7 customer support?
Citibank is open 24 hours a day, 7 days a week by phone calls or online. You can get Citibank customer support physically by visiting the nearest branch during their working hours. Here’s
- Monday – Friday : 9am to 5pm
- Saturday: 9am to 2pm or 10am to 2pm
- Sunday: Day Off
What is the Official Website of the Citibank?
www.citi.com is the official website of Citibank. Must visit the Citibank official website for recent updates. www.citigroup.com is the official website of Citigroup.
Where is the Headquarters of the Citibank?
Citibank’s global headquarters is located in New York City, and Citi’s tens of thousands of employees proudly serve their local communities and their valued clients.
Warning: Don’t give out your bank account numbers, password, PIN numbers, or any other financial private information to anyone. A company will never request your social security number, account information, passwords, or PINs over Facebook, Twitter, or any other network. Someone else may be able to access your account information if your connection is not secure. If a valid & authorized company asks for some specific info while contacting, then you can provide that.